Last Updated: April 10, 2026

Burning Vibes (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, burningvibes.com, make a purchase, or interact with us in person or digitally.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide

When you interact with Burning Vibes, we may collect:

• Name
  
• Email address
  
• Phone number
  
• Shipping and billing address
  
• Order and purchase history
  
• Loyalty/rewards activity
  
• Any information you provide at pop-ups, events, or through forms
  

B. Information Collected Automatically

When you visit our website, we may collect:

• IP address
  
• Browser type and device information
  
• Pages visited and time spent
  
• Cookies and tracking data
  

C. In-Person Data Collection

We may collect your information at events, pop-ups, or in-person activations, including:

• Email sign-ups
  
• Phone numbers for SMS marketing
  
• Purchase details
  

All in-person data collection is done with your consent and later stored securely in our systems.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
  
• Communicate order updates
  
• Provide customer support
  
• Send marketing emails and SMS messages (with consent)
  
• Operate and manage our loyalty/rewards program
  
• Improve our products, website, and customer experience
  
• Prevent fraud and ensure security
  
• Analyze trends and performance
  

3. Email & SMS Marketing

By providing your contact information, you may opt in to receive marketing communications from Burning Vibes.

SMS Marketing

If you opt in to SMS:

• Message frequency may vary
  
• Message and data rates may apply
  
• You can opt out at any time by replying STOP
  
• You may reply HELP for assistance
  

We comply with the Telephone Consumer Protection Act.

Email Marketing

If you opt in to email:

• You may receive promotions, product updates, and exclusive offers
  
• You can unsubscribe at any time using the link in our emails
  

We comply with the CAN-SPAM Act.

4. Loyalty & Rewards Program

When you participate in our loyalty program:

• We track purchases, points earned, and rewards redeemed
  
• This information is used to provide personalized offers and benefits
  
• We reserve the right to modify or terminate the program at any time
  

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
  
• Remember your preferences
  
• Analyze site performance
  
• Improve your shopping experience
  

You can adjust your browser settings to refuse cookies, but some features may not function properly.

6. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only as necessary, including:

• Shopify (store platform)
  
• Payment processors (such as Shopify Payments or PayPal)
  
• Shipping carriers
  
• Marketing platforms such as Omnisend
  
• Analytics providers
  

These parties are only given access to the information necessary to perform their services.

7. Data Security

We take reasonable measures to protect your personal information.

All payments are processed securely through our platform providers, and we do not store full payment details on our servers.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders
  
• Maintain records
  
• Comply with legal obligations
  
• Resolve disputes
  

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
  
• Request corrections
  
• Request deletion
  
• Opt out of marketing communications
  

These rights align with laws such as the California Consumer Privacy Act.

To make a request, contact us at the email below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: customerservice@burningvibes.com